Short answer – You have to sue them to get the charge removed.
Medium answer – You should sue the credit card company and the merchant.
Best answer – Sue the credit card company and merchant with a law firm that does not charge you fees and costs until you collect your money from the defendants and only looks to what is collected to get paid. That is what we do.
Let us draft the right dispute letter for you. We take the time to understand your complaint and advise you of what can be done about it. Our advice is free. We charge you nothing for the dispute letter. If we have to sue the merchant or the credit card company, our fees and costs get paid when we collect from these defendants.